1) Duration of contract
Your service will last for the duration that you have paid for. We reserve the right to suspend / terminate your service with us should you be found to use your service outside of this Terms of Service.

2) Quality of service
We aim to provide best possible service at best possible prices. We offer comprehensive support via many options found by clicking the Support link. Our online team play a key role in providing a quality service to you. This quality of service can only be expected if these Terms of Service are adhered to.

3) Unacceptable Use Policy
We at 24 Play Limited must insist that users do not abuse, or in any way use our services in any of the following manners, or in such a manner which may lead to the degradation in service quality for others:

Users must not:

• Use of our service(s) provided by us, to Spam, Hack, DoS Attack or any similar activities.
• Promote or propagate warez or pirated software / music, pornography, or other similar illegal activities on our hardware or network.
• Do anything that may infringe upon the reputation of 24 Play Limited.

4) Abusive Remarks
Discrimination, racism, and remarks regarding 24 play Limited, our staff, clan members, customers, and company sponsors is regarded as an offence, and can lead to immediate suspension or termination of your account and permanent ban on all our systems, you will not have the right to claim a refund or use legal action against us.

5) Contract Renegotiation
If 24 Play Limited receives an unforeseen price increase in our bandwidth, collocation costs and/or circumstances beyond its control that alter the performance of the service we have may have to renegotiate your current contract before your next payment, unfortunately this may result in an increase in your monthly payments.

6) Indemnity
The User shall indemnify 24 Play Limited against any and all claims, damages, actions, liabilities, costs and expenses including reasonable lawyer's fee and expenses arising out of: The User breaching or its non-observance of these Terms and Conditions; or Any breach or inaccuracy in any of the User's representation or warranties.

7) Changing our terms
24 Play Limited reserve the right to change the terms and conditions without prior notice.

8) Refunds
Once payment has been received for a service hosted by 24 Play Limited payment is non refundable or transferable unless otherwise agreed by 24 Play Limited.

9) Faults, Downtime and Errors
The User accepts that there may occasionally be problems with computers and telecommunication systems. Consequently the User accepts that there may be periods of downtime, relating to the Services and/or Web Site, in which the User cannot access these. However, 24 Play Limited will maintain reasonable effort to minimize these periods. The User accepts that in such cases of downtime, they will have no claim of breach of contract. When possible 24 Play Limited will notify the User of predicted downtime and/or scheduled downtime for upgrades, updates, etc.

10) Slot changing and passworded servers
Under no circumstances can the User change their server slots from what they originally paid for, or remove the password from a private server, unless additional payment is made for increased slots or change the server to a public server. Any user found to have done this will be charged a small admin fee.

Users who are found, beyond a doubt, to be in breach of these Terms and Conditions, will have their account status seriously reviewed, leading to either suspension, or termination without a refund.